CCW Online 2021:Business Continuity 2.0

Why Attend:-

In 2020, business continuity transformed from a fringe idea into the customer contact world’s biggest talking point.

There was just one problem: when talking about business continuity, far too many customer contact leaders were missing the point. They were solely looking at business continuity in terms of what we “could have done” to mitigate the specific impact of COVID-19. In reality, business continuity is about selecting agile technology, implementing flexible processes, empowering versatile employees, and deploying scalable resources to not only weather any potential storm but consistently thrive.

This event will help to:-

• re-establish business continuity as a forward-looking strategy
• yield more capable employees
• gain more satisfied customers
• get more attractive bottom lines in periods of both stagnation and rapid change

Featured Speakers:-

Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital

Sandy Ko
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice

Matt Wujciak
Analyst, Staff Writer
CCW Digital

This event is Sponsored by NICE & Talkdesk.