CCW Online 2021:Business Continuity 2.0
26 Oct 2021 - 28 Oct 2021
In 2020, business continuity transformed from a fringe idea into the customer contact world’s biggest talking point.
There was just one problem: when talking about business continuity, far too many customer contact leaders were missing the point. They were solely looking at business continuity in terms of what we “could have done” to mitigate the specific impact of COVID-19. In reality, business continuity is about selecting agile technology, implementing flexible processes, empowering versatile employees, and deploying scalable resources to not only weather any potential storm but consistently thrive.
This event will help to:-
- re-establish business continuity as a forward-looking strategy
- yield more capable employees
- gain more satisfied customers
- get more attractive bottom lines in periods of both stagnation and rapid change
Principal Analyst, CCW Digital Director
Senior Analyst, Customer Contact & Conference Director
Customer Management Practice
Analyst, Staff Writer
This event is Sponsored by NICE & Talkdesk.
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