ICMI Contact Center Expo 2023

Contact Center Expo & Conference, hosted by ICMI (International Customer Management Institute), is a premier event dedicated to the advancement of customer experience (CX) and contact center professionals. With a focus on empowering attendees with the knowledge, skills, and tools to deliver exceptional customer service, this conference offers a comprehensive program designed to address the challenges and opportunities in the contact center industry.

Key highlights of Contact Center Expo & Conference include:

• Expert-led Sessions: Industry experts and thought leaders present engaging sessions on a wide range of topics, covering everything from CX strategy and workforce management to technology trends and customer engagement techniques
• Interactive Workshops: Practical workshops provide attendees with hands-on learning experiences, allowing them to develop practical skills, explore innovative solutions, and implement effective strategies in their contact center operations
• Networking Opportunities: The event offers ample opportunities for networking and collaboration, allowing attendees to connect with peers, share experiences, and build relationships with industry professionals and solution providers

Contact Center Expo & Conference is an essential gathering for CX and contact center professionals seeking to stay ahead in this rapidly evolving industry. It provides a platform for learning, sharing insights, and discovering the latest trends and technologies that drive exceptional customer experiences.

Digital Event: May 17th – 18th 

Orlando Event: October 16th – 19th