ICMI Contact Center Expo 2024
Orlando, Florida
21 Oct 2024 - 24 Oct 2024
The ICMI is bringing its trademark contact center expo back to Orlando, Florida, from the 21st to the 24th of October.
While many similar events lead with technology, the ICMI sheds light on other critical elements of contact center performance.
Through keynotes, live case studies, and training led by the ICMI’s experts, leaders can uncover ideas to increase organizational excellence, develop unflappable leadership, and maintain a healthy culture.
With transformative change impacting contact centers more than ever before, there’s one thing call center professionals can be sure of. The knowledge you gain at ICMI’s Contact Center Expo will help you move your contact center forward.
Here, you will find sessions, training, workshops and resources covering the latest industry topics – including implementing and integrating AI (including chatbots, chatGBT, etc), employee retention and managing a hybrid workforce, upgrading legacy systems, and common contact center operational issues related to workforce management, customer retention, quality monitoring and delivery, systems management, and employee experience and engagement. We are 100% focused on giving you the tools that empower you to deliver on your business’ strategic goals.
