How Dialpad Elevates Contact Centres Through AI

Discover how Dialpad‘s cutting-edge AI solutions are transforming customer experiences and empowering agents in a rapidly evolving market. Join Kieran Devlin, a host of CX Today, as he sits down with Natala Menezes, VP of Product Marketing at Dialpad, to discuss how AI is reshaping the future of contact centers.

Highlights from this discussion include:

• AI-Driven Customer Delight: Learn how Dialpad’s conversational AI and chatbots deliver proactive support, creating more empathetic and effective customer experiences.
• Empowering Agents: Discover tools like real-time sentiment analysis and AI-guided responses that enhance agent productivity and motivation.
• Next-Level Manager Insights: Explore the new workforce management integrations that provide actionable performance analytics and seamless scheduling tools.
• Omnichannel Excellence: Find out how Dialpad creates a unified, frictionless experience across voice, chat, and text.

Whether you’re leading a contact center or exploring the latest in AI innovation, this session provides valuable takeaways on how technology can drive efficiency, delight, and success.