Market Guide

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CX is a strategic priority for emerging and growing brands. To engage, support, and satisfy the needs of increasing customer expectations, organisations are looking to understand their customers and their needs in a changing marketplace. As this continues to evolve, the CX landscape is transforming with it. The range of tools available, and the evolution of the CX technology market, has resulted in companies growing increasingly reliant on helpdesk software, live chat tools, CRM systems and other CX solutions. Download the CX Today Market Guide, where many of the leading brands highlight the trends shaping CX in 2022.

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