
Karim El-Maleh
Customer experience lead/ Marketing Lead/ Early Launch Access Lead
Karim El-Maleh
What’s the most valuable lesson you’ve learned working in CX?
AI in customer experience/ 2025 CX trends.
What’s the No. 1 challenge facing CX teams right now? And how should they navigate it?
The balance between usage of AI and marketing automations and the human interference in decision making. There should be a balance between them and leave the decision making part.
Which is your favorite CX event to attend and why?
Trends in 2025 to know the latest updates in the CX and AI.
What’s your big prediction for the future of CX?
It will be part of any company operations.
How will you keep contributing to the CX community?
By following the new trends and to keep my curiosity level to know and contribute in many events.