For years now, conversational AI has been driving a massive transformation in the CX space. Intelligent bots and algorithms powered by machine learning, NLP, and NLU technologies have helped businesses to redefine self-service, draw insights from customer journeys, and develop stronger, omnichannel experiences for clients.
As concepts like large language models, and generative AI enter the spotlight, interest in conversational AI has recently expanded even further. More than ever before, companies are investing in new tools intended to enhance customer satisfaction scores, and generate loyalty.
Here are just some of the events business leaders should consider attending in 2023, if they’re interested in taking advantage of conversational AI.
Avaya Engage
June 17-21, 2023, Orlando Florida
Innovators in the CX and UC world, Avaya, host an incredible event once a year, designed to provide behind-the-scenes insights into their solutions, and introduce attendees to trends in the communication space. Avaya Engage is a great place for business leaders to connect with thought leaders, discuss AI trends, and explore emerging technologies.
Since Avaya offers its own conversational AI solutions within its contact center technology, there are bound to be opportunities to learn more about the tools companies can use to enhance customer experience. This is a fantastic event for anyone interested in the Avaya ecosystem.
Customer Contact Week
June 19-22, 2023, Las Vegas, US
Considered one of the most enlightening events in the CX landscape, Customer Contact Week is packed with useful opportunities to learn, network, and discover new technologies. The CCW Expo hall provides insights into some of the most exciting new technologies on the market. Alternatively, those looking to learn more about conversational AI technology can take part in unique educational experiences and industry-specific think tanks.
CCW is celebrating its 25th year in 2023, and is sure to provide plenty of great resources to attendees, in the form of cutting-edge content, guidance, and speaker sessions. Anyone looking to upgrade the customer experience with AI should definitely consider attending.
Talk Robot 2023
June 26-29, 2023, Toronto
Ideal for those interested in the benefits of using conversational AI to develop self-service strategies and bots, Talk Robot explores the rising impact of AI on the world we live in. The event covers four streams of content, discussing the trends that influence the direction of AI and robotics in the modern world. Attendees will have access to roundtables, masterclasses, exhibits, and numerous talks.
This year’s event includes a special segment looking at the impact of assistive AI and AI tools within the modern workplace. Speakers from some of the biggest AI-driven companies in the world will be in attendance, sharing their behind-the-scenes knowledge and insights.
Voice & AI
September 5-7, 2023, Washington DC
Exploring all of the most exciting topics in the conversational AI landscape, from generative AI to large language models, Voice & AI 2023 is a must-attend event for CX leaders and marketers alike. Here, attendees can learn all about the impact of generative AI on the contact center marketplace, and how chatbots can be built to deliver amazing experiences.
The three-day event comes packed with in-depth sessions on developing and implementing intelligent tools, conversational interfaces, and algorithms. Plus, there are plenty of tactical breakouts, and an exhibition floor where attendees can check out innovative technology.
UCX USA
September 13-14, 2023, Austin, Texas
Combining the areas of unified communications and contact center technology into one major event, UCX USA is a fantastic place to learn about innovation in the CX world. At this event, attendees will be able to access engaging thought leadership speeches and content on the hottest topics related to CX, including the use of conversational AI technologies.
There are interactive roundtables to take part in, where visitors can share their questions and concerns with experts, as well as fantastic 1-2-1 meeting sessions. What’s more, the expo floor showcases some of the most exciting up-and-coming, and existing companies in the CX marketplace.
World Summit AI
October 11-12, 2023, Amsterdam
Considered one of the most exciting AI events in the industry, World Summit AI has been delivering behind-the-scenes insight into the artificial intelligence space since 2017. The event provides a platform where business leaders, developers, and innovators can come together to discuss the potential applications of AI in the business world.
Every year, speakers from leading brands such as Google, Apple, Facebook, and IBM attend the event to share their behind-the-scenes knowledge of the evolving industry. Here, attendees will have a chance to learn all about the different ways AI and even generative AI is changing the landscape.
The Call & Contact Centre Expo
November 29-30, 2023, London, UK
Returning to London for yet another year in 2023, the Call and Contact Center Expo is a wonderful place for innovators and business leaders to learn more about the newest and most innovative technology in the CX space. The event showcases some of the latest strategies used in the customer experience landscape, covering topics ranging from AI to employee engagement.
Visitors can learn more about the trends expected to shape the future of contact centers from industry pioneers, and take part in fantastic live seminars, panel sessions, and product and service demonstrations. Plus, there are plenty of networking opportunities to discover too.
Ibero America Chatbot and Conversational AI Summit
November 29-30, 2023, Online
With presentations from more than 40 solution providers, 30 amazing sessions to discover, and numerous exclusive exhibitors and workshops, the Ibero America chatbot and conversational AI summit is a must-attend conference for this year. The event explores the rising impact of conversational AI tools and technologies on the modern world.
Here, attendees can learn more about the virtual assistants and bots influencing the CX landscape, the rise of generative AI, and the transformation of large language models. There are even sessions covering concepts like natural language understanding, and natural language processing.
