Exploring Verint speech analytics
Few things tell you more about your customers than listening to the conversations you have with them. Every day, companies around the world collect endless streams of data from important calls and discussions with clients. Speech analytics are how business leaders convert that information into meaningful insights and valuable actions.
Verint speech analytics is an intelligent call analytics software designed to enhance the ROI of your contact centre. By unlocking the valuable insights in your conversations, Verint Speech Analytics helps businesses to understand how they can delight and impress their target audience.
Here’s what you need to know about Verint Speech Analytics.
Verint Speech Analytics automatically gathers information from customer calls, to help businesses learn more about the reasons behind customer churn, satisfaction, and more. Call recordings in any business environment can provide a goldmine of lucrative insights for business leaders, but the sheer volume of data we collect in phone calls makes it almost impossible to assess every discussion.
The Verint speech analytics software embeds into your contact centre environment to automatically collect information from call recordings and improve CX. Verint speech analytics can:
Powered by technology like Verint Da Vinci AI, the extensive speech analytics solution from Verint allows companies to better understand their target audience. With Verint, it’s possible to accurately process voice with complete speaker-separated transcriptions for up to 100% of your interactions, complete with insights into AI-driven conversational themes, emerging trends, and sentiment.
The value of being able to understand exactly what your customers are saying when they interact with agents over the phone is insurmountable. Even if your contact centre employees are excellent listeners, it’s easy to miss the sentiment or tone in a conversation that could highlight a customer being ready to churn, or open to up-selling.
Verint’s speech analytics solution aims to help improve comprehension in the contact centre and CX environment, so companies can deliver the kind of personalised, meaningful experiences customers are looking for. Some of the major benefits include:
Verint speech analytics is also available as part of the Verint Unified Voice of the Customer service. The Verint VoC solution combines text and speech analytics with survey data to enhance your view of your target client. The all-in-one environments help companies to analyse conversations in the contact centre, text-based feedback, and operational data in the same space.
Speech analytics can be a valuable investment for virtually any kind of company. The more information you have about your target customer, their purchasing journey, and their interactions with your brand, the easier it is to delight your audience.
Call recording and analytics tools are often particularly important in industries with high regulatory compliance standards. Verint serves these environments with specific solutions designed for verticals like finance. The Financial compliance transcription and phonetic search solution transcribes and analyses up to 100% of calls, surfacing those with specific phrases or words.
Verint’s state-of-the-art speech analytics solution, either offered as a standalone solution or as part of the VoC offering from Verint, provides companies with the information they need to make important decisions about the future of their company. As customer experience continues to stand out as the number one differentiator for all businesses, tools like speech analytics could be the key to getting ahead of the competition.
Verint’s intelligent speech analytics service is a scalable and easy-to-use solution for businesses in search of a better understanding of their target audience.