The 3 Challenges CEOs Face Moving Apps to the Cloud

Adapting to remote communication and collaboration

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The 3 Challenges CEOs Face Moving Apps to the Cloud
Contact CentreInsights

Published: January 25, 2021

Rebekah Carter

Every CEO is aware of the rapid shift in internal and external communication strategies happening today. Even before the pandemic of 2020 hit, pushing companies to consider the benefits of remote work, employees were increasingly calling for more freedom and flexibility.

According to the IDC group, around 54.9% of all enterprise collaboration applications start their life in the workplace as “unauthorized” tools, before companies create a plan for taking collaboration and apps into the cloud.

As the workplace becomes more disjointed, the cloud offers a flexible way to keep everyone connected, wherever they might be. Of course, for businesses transitioning to this environment initially, there are some challenges to face.

Adoption issues

For cloud apps to deliver better results for your business, everyone in your organisation must be using the same tools. However, encouraging adoption can be difficult. Different employees have unique preferences to consider. The best way to encourage a more streamlined transition, is to speak to your employees. Find out which apps and tools they like the most and look for opportunities to bring them into a more flexible cloud environment.

If you’re introducing new tools and collaboration systems into the mix for your employees, some initial training, even through online webinars, can reduce the discomfort in making the switch. Make sure your employees feel supported.

Incompatibility

Even when shifting to a brand-new environment, like the cloud, most companies aren’t comfortable with the idea of ripping and replacing all of their initial investments. If you’re planning to continue with a hybrid workplace in the months and years ahead, you’ll need to ensure there’s no disconnect between what employees have on-premises, and what they have in the cloud.

Choosing cloud applications that come with flexible open platforms, APIs, and integrations is a great way to reduce the stress of incompatibility. Working with a cloud provider who can help you to build the UCaaS, CCaaS, and CPaaS solutions tailored to your individual needs is crucial here. Remember, your solution needs to integrate with not just the tools you have now but the ones you want to use in the future.

Security and Compliance

Most organisations are aware that today’s cloud environments are much more secure than they once were. However, there are still a lot of concerns to consider. In 2020, as more people shifted into the digital environment, criminals began to target companies and individuals on the web more aggressively. Organisations now have to re-think how they can maintain compliance and privacy in the workplace, even when their employees are distributed.

Make sure that you have the right strategies in place to protect both your company, and your customers. The right cloud organisations should be able to give you some peace of mind by describing how they collect and secure your data for you. However, it’s also worth thinking about the controls you have in place to ensure better security too. How can you support your team in staying safe?

 

 

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