Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
Microsoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or Not
6 Reasons to Invest in Contact Center Generative AI
10 Ways Generative AI Will Change Agent Experiences
10 Impressive Amazon Connect Features for CX Success
GenAI for Contact Centers: The Latest Trends and Statistics
Verint Secures $20MN Megadeal as It Bets Big on Bots
Zoom Creates New Contact Center Packages for “Flexibility and Value”
Better Customer Experience in 2024? AI or People?
Is the AI Copilot the Future of Customer Experience?
eir ‘transforming’ Customer Experience with Genesys