Home
Data & Analytics
OpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using It
Contact Centre
10 Contact Center Automation Use Cases for 2023
Speech Analytics
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Voice of the Customer
Qualtrics Unveils AI Applications to Assist Frontline Employees
CRM
Salesforce Teases “The World’s First Generative AI for CRM”
Text Analytics
ChatGPT Gains Enterprise APIs
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
CX TV
CX Predictions for the Remainder of 2023
WFO
Gartner: A “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30 Percent
Observe.AI Launches Real-Time Agent and Supervisor Assistance Tools
How Could Microsoft’s ChatGPT Venture Change Customer Experience?
What Is Agent Assist Technology, and Why Is It so Important?
The Ibsen Effect: How Live Remote Video is Changing CX
The Contact Center Market – CX Transformation
Why Remote Support is Here to Stay
5 Contact Center AI Use Cases for 2023
