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Contact Centre
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
Gartner Reveals Most Valuable Tech in Customer Service
Speech Analytics
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Data & Analytics
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
8×8 Launches New XCaaS Contact Center Capabilities
Microsoft Showcases How Copilot Augments Contact Center Experiences
Contact Center Agents May Leak Sensitive Information to ChatGPT
AWS Launches Step-by-Step Guides for Amazon Connect
CRM
How Will Einstein GPT Improve the Contact Center?
Cisco Introduces Its “Self-Learning Contact Center” Vision
OpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using It
10 Contact Center Automation Use Cases for 2023
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
The Hottest Trends in Self-Service for 2023
