Latest Agent Assist News

Contact Center & Omnichannel​

Why CX Leaders Should Stop Measuring Voice AI by Deflection Alone

Contact Center & Omnichannel​

Agentic Payments Are Here. SequenceShift’s Paytext Keeps the Conversation Human and the Payment Compliant

Contact Center & Omnichannel​

Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration

AI & Automation in CX

The CX Modernization Sequence That Pays

Contact Center & Omnichannel​

The Reality of Voice AI in the Contact Centre: From Pilot to Production

Contact Center & Omnichannel​

The End of ‘Hold Please’: How AI Guidance Is Fixing the Contact Center’s Biggest CX Failure

AI & Automation in CX

Five9 Explains How Human-in-the-Loop AI Drives Better CX Outcomes

AI & Automation in CX

AI Agents Are in Your Contact Center – Who’s Governing Them?

Workforce Engagement Management

Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once

AI & Automation in CX

Achieving AI ROI: From GenAI Experiments to Agentic Impact

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

AI & Automation in CX

The 2026 Compliance Survival Guide: Demystifying the EU AI Act

AI & Automation in CX

Inside Agentforce Contact Center: The New “AI Plus Human” Workforce

AI & Automation in CX

AI Integration Architecture is The Control Layer Separating CX Leaders From the 40% Who Fail

AI & Automation in CX

What Can AI & Automation Really Do for Your Contact Center in 2026?