Latest Agent Assist News

CRM

Salesforce Dreamforce 2024: 5 Top Takeaways from the Event (So Far!)

Speech Analytics

Contact Center Virtual Agents: Trends, Best Practices, & Providers

Contact Centre

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Contact Centre

WFM: A Contact Center Leader’s Guide

Contact Centre

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

CRM

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

CRM

Salesforce CEO Reveals its ‘Next Big Transformation’

Contact Centre

Future Trends: What’s Next for AI in Contact Centers?

Contact Centre

RingCentral Introduces Its New AI Assist Solutions for RingCX

CRM

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Centre

RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions

WFO

6 Reasons to Invest in Real-Time Agent Assist Software

Contact Centre

Agent Assist: Use Cases, Benefits, & Providers

Contact Centre

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

Contact Centre

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

WFO

How to Compare AI Agent Assist Software in 2024