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CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
Contact Center
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
CRM
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Salesforce Introduces Agentforce for Financial Services
5 New Customer Expectations for 2025 (and How to Outpace Them!)
Conversational AI
Why Agentic AI Isn’t Always the Answer
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
