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Conversational AI
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
CRM
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
AI That Supports, Not Replaces: Rethinking Agent Assistance
Contact Center
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Salesforce Introduces Agentforce for Financial Services
