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Contact Centre
The Top Contact Center Vendors to Consider in 2024
CRM
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
WFO
How to Add Video Summaries Without ChatGPT
How LLMs and AI Will Change the Contact Center Landscape
Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
Contact Center AI: How to Take the First Steps
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Uncategorized
Voice 2.0 and the Rise of Intelligent Voice in CX
Loyalty Management
10 Ways Generative AI Will Change Agent Experiences
Speech Analytics
Generative and Conversational AI: Dream and Nightmare Deployments
AI Copilots In Customer Service: What to Expect
Better Customer Experience in 2024? AI or People?
