Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
Contact Center AI: How to Take the First Steps
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Voice 2.0 and the Rise of Intelligent Voice in CX
10 Ways Generative AI Will Change Agent Experiences
Generative and Conversational AI: Dream and Nightmare Deployments
AI Copilots In Customer Service: What to Expect
Better Customer Experience in 2024? AI or People?
What Is DialpadGPT? The Ultimate CX LLM
What Is Microsoft Copilot for Sales (MS Sales Copilot)?
Salesforce Wants to Poach Disgruntled OpenAI Employees
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
OpenAI Allows Businesses to Customize ChatGPT for Specific Use Cases
ChatGPT and Large Language Models (LLMs) Will Change Business Messaging. Here’s How
The 3 Customer Service Technologies of the Future