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CRM & Customer Data Management
Will Google Takeover HubSpot?
Contact Center & Omnichannel
Big CX News From OpenAI, Google, Salesforce, and Verint
Big CX News from NICE, Salesforce, Talkdesk, and Five9
Interactive Voice Response: How Smart Automation Drives Efficiency and Enhances Customer Service
CX TV
Ground Your AI Strategy on Data, Says Salesforce Exec
Uncategorized
Dynamic Pricing: The New Enemy of Customer Experience?
RingCX Goes Global, Becomes Generally Available in Six Countries Worldwide
Customer Analytics & Intelligence
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Data Entry Accuracy: 15 Essential Tips for Impeccable Customer Service
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Microsoft to Release New Contact Center Forecasting, Omnichannel, and Routing Capabilities
Holland & Barrett’s Director of CX On Customer Satisfaction and The Importance of Market Research
Zoom Launches New AI Companion, CRM Support, & VoC Capabilities
The Acquisition of Ultimate May Transform Zendesk. Here’s How.
Five9 2.0: An Evolution That Started with Its Aceyus Acquisition
SAP Announces New Commerce Cloud Payment Solution that Places Retailers “Front and Center”
