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Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
CX TV
Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event
Loyalty Management
The Top Loyalty Management Software for 2024
Contact Centre
Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey
Data & Analytics
Vonage, AWS Unite to Protect Businesses from Fraud
6 Reasons to Use Customer Journey Orchestration Software in 2024
The Best Customer Experience Analytics Tools for 2024
Twilio, Vonage, GoTo… The Great CX CEO Exodus of 2024 Has Begun
6 Customer Journey Orchestration Trends to Watch in 2024
Why Confusing Inertia With Loyalty Is A Mistake
Five Ways LEGO has Brought Customers into the Company – and how This Steers CX Strategies
Beyond Customer-Centric Culture: The Expansive Role of CX Teams
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
3 Ways That the Value of Your Customer Base can be Misleading
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
Do’s and Don’ts for Dealing with Irate Customers in a Call Center
