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Contact Centre
The Genesys Cloud CX Platform Surpasses One Million Users
MaxContact Secures Significant Funding to Accelerate AI Innovation
Zoom Reveals Contact Center Customer Numbers
NICE Reveals Huge Customer Wins
Five9 and Sandbox Banking Expand Partnership
Cisco’s Cloud Contact Centre Sees Triple-Digit Order Growth
Microsoft’s CX Business Surpasses $1 Billion in Sales
CRM
Pegasystems’ Stocks Have Surged. Here’s Why
Is RingCentral’s Growth Strategy Falling Flat?
What Are the Top Customer Experience KPIs?
“Abysmal” Survey Results Show Cracks in Salesforce’s Culture
Data & Analytics
How to Calculate the True ROI of CX
Analysts Give Their Take on Those RingCentral-8×8 Merger Murmurs
First Avaya, Then Lifesize… Are More CX Bankruptcies on the Horizon?
Activist Investor Pushes for Change at Twilio Amid Big Losses
Salesforce Reports Slowest Revenue Growth In 13 Years
