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Contact Centre
CCaaS in the Hybrid Workplace – CX Today Roundtable
CRM
Big CX News from Microsoft, Meta, and Qualtrics
Zoom Lands a 2,000-Seat Contact Center Deal
CX TV
CX Predictions for the Remainder of 2023
A Guide To Comparing CRM Tech In 2023
Zoom to Lay Off 15 Percent of Staff, Amidst Enterprise Growth
WFO
Contact Center Agents Are Avoiding New Tech – Gartner
4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAI
Video-Enabling Your Contact Center In Five Steps
Data & Analytics
The Latest On the Layoffs at Microsoft, Google, and Amazon
How Secure Is Your Contact Center?
How Can Microsoft Teams Improve My Contact Center? – CX Today Roundtable
Loyalty Management
The Metaverse, Web 3.0, and Crypto to Take a Back Seat in 2023
Google Teases New Contact Center Innovations for ChromeOS
Voice of the Customer
Customer Experience Trends 2023 and Emerging Tech: Expert Round Table
How to Make the Green Contact Center a Reality
