CX Today’s Charlie Mitchell hosts Simon Adnett, VP Sales – UK&I / EMEA at Enghouse Interactive.
In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid.
After giving a quick summary of each, we discuss:
- Which is the most prevalent environment, and why?
- Which industries have been quickest to embrace cloud and hybrid environments, and why?
- What must CCaaS vendors do to bring more contact centers into the cloud?
- Why should contact centers considering making that switch consider Enghouse as their tech partner?
For on Enghouse Interactive’s contact center tech philosophy, visit Enghouse Interactive.
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