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Contact Centre
Healthcare: How SMS Appointment Reminders Can Heal the Pain of Inefficiency
The Healthcare Contact Center: Efficiency Hacks, Best Practices, & an eBook
CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
Transforming Your Patient Experience with CCaaS
Avaya’s Contact Center Solution Breathes Life into NHS Call Handling
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
Mental Health In the Contact Center Is About More Than Campaigns, Events, & Initiatives
Data & Analytics
Zoom, Oracle to Optimize Telehealth Services
CRM
Salesforce Releases New Customer 360 for Health Capabilities
NHS Digital Adopt ServiceNow Cloud Management Tools
Top 5 Use Cases for CX in the Healthcare Industry for 2022
Healthcare Case Study in Focus: Pharmacy2U and RingCentral
Top CX Vendors Majoring in Healthcare in 2022
Healthcare Case Study in Focus: One Medical and Zendesk
Most Patient Experiences are “Disjointed” and “Inconsistent”, says Talkdesk
6 Insightful Healthcare Case Studies to Read in 2022
