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Contact Centre
Twilio Lands Lots of New Customers But Struggles to Expand on Them
Global System Integrators Help to Maximize the CX Stack – Here’s How
Data & Analytics
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform
Speech Analytics
Researchers Use Conversational AI to Combat Rising Phone Scams
Sprinklr Clinches a 40,000-Seat CCaaS Megadeal with Deutsche Telekom
Text Analytics
Building True Omnichannel Experiences with Mitto
‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting Times
Loyalty Management
Customers Interact with You Via Their Smartphones. Leverage That!
What Is Dual-Tone Multi-Frequency (DTMF) Signalling?
BT Now Offers Five9’s Intelligent CX Platform
Vonage and Ericsson Are Starting to Purr
The State of CX in the Telecoms Sector for 2022
Top 5 Use Cases for CX in the Telecoms Industry for 2022
Telecoms CX Case Study in Focus: Avaya and Cincinnati Bell
The Most Innovative Telecom, Media, and Technology CX Vendors to Watch in 2022
