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Contact Center & Omnichannel
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Workforce Engagement Management
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Why Is NiCE Spending Almost $1BN on Cognigy? A Deep Dive
Salesforce & ServiceNow Invest $1.5BN in Genesys
CRM & Customer Data Management
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Event News
The CX Awards 2025 Winners Announcement
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Generative AI in the Contact Center: What’s New in 2025?
The CX Awards 2025 Finalists
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
CX TV
NiCE Interactions 2025: A Review w/ Barry Cooper
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
