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Contact Center
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
CX
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
CX TV
Content Guru on Gartner’s Latest CCaaS, Converging CCaaS-CDP
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
The New Best Practices for Contact Center Workforce Engagement Management
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Is NICE WFM Still the Gold Standard?
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Struggling with Agent Burnout? Calabrio’s Guide to a Stress-Free Contact Center
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Contact Center Trends for 2025: What’s Hot and What’s Not?
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Capacity Acquires YouCanBookMe, Expands Its Scheduling Automation Capabilities
Gartner Coins the Term “Quality Intelligence”, Its Latest Phrase for Contact Center Leaders
Salesforce Update – Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
