AI In Customer Service: Lessons From A Leading CX Consultant & Analyst

CX Today's Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant

CX TVInsights

Published: June 6, 2024

Charlie Mitchell

CX Today’s Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant.

Broadcast from CCW 2024 in Las Vegas, we discuss how customer service teams can deploy AI while remaining customer-centric.

In doing so, we offer:

  1. Insights into the changing role of AI in customer experience.
  2. Lessons for customer service teams to evolve their AI proposition.
  3. An example of a contact center with an excellent AI strategy.

If you’re looking for more insights from CX experts, sign up to the CX Today newsletter.

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

Artificial IntelligenceCCaaSGenerative AI
Featured

Share This Post