CX Today’s Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant.
Broadcast from CCW 2024 in Las Vegas, we discuss how customer service teams can deploy AI while remaining customer-centric.
In doing so, we offer:
- Insights into the changing role of AI in customer experience.
- Lessons for customer service teams to evolve their AI proposition.
- An example of a contact center with an excellent AI strategy.
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