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CRM
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Contact Center
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Workday Rising 2025: The Top 5 Announcements
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
