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MaxContact, TForge Bring Omnichannel Experiences to South Africa
Big CX News from Talkdesk, Salesforce, Teleperformance, & More
MaxContact Launches Partner Programme to Assist CCaaS Resellers
The Speed of Zoom – 600 New Features in 18 Months
Journey’s Biometric Authentication Tech Added to Avaya HCS
LiveVox Grows North American Base via Jenne Partnership
Avaya ENGAGE: Post-Match Analysis
Avaya Adds New CFO, Vonage Alum to Its C-Suite
BT Now Offers Five9’s Intelligent CX Platform
Five9 Achieves Record Quarterly Earnings Results
Avaya CEO Explains ‘Experience Platform’ Rebrand
Speech Analytics
Cognigy and Avaya Form Conversational AI Alliance
Text Analytics
HORISEN SMS Platform Review: Turnkey SMS Solution
MSP Espria Adds Five9 to its Portfolio
What Is DNIS, and How Does It Work?
Talkdesk Introduces New Contact Centre Mobile Apps