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Contact Center
23 Empathy Statements for Customer Service (and When to Use Them!)
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
Conversational AI
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
20 Excellent Use Cases for a Contact Center Virtual Assistant
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
AI in Customer Experience: 3 Insights from Our Latest Report
What to Consider When Choosing an On-Prem or Private Cloud Solution
Big CX Update: ComputerTalk
7 Best Practices for Building a Great Contact Center Culture in 2025
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
CRM
Will Amazon Enter the CRM Space In 2025?
Loyalty Management
Booking.com Looks to GenAI to Enhance the Travel Experience
What Does a Hyper-Personalized Contact Center Experience Look Like?
What Is Agentic AI?
