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Conversational AI
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Event News
Calabrio Customer Connect UK 2025: Elevating Customer Experience Through Innovation and Collaboration
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
The Microsoft Layoffs: What Aren’t They Telling Us About AI?
Contact Center
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Deadline Extension! CX Awards 2025 Entries Are Now Open Until May 27
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
HMRC Invites Proposals for Its $670MN CCaaS Mega-Contract
CRM
Salesforce Introduces Agentforce for Financial Services
Loyalty Management
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
SAP Sapphire 2025: The Top 10 Announcements
