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Conversational AI
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
CRM
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Event News
The CX Awards 2025 Winners Announcement
Contact Center
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
CX TV
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
