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Contact Center
The 8×8 Analyst Summit 2025: 5 Top Takeaways
CRM
The Big Salesforce-Google Partnership: A Closer Look
Loyalty Management
Amazon Redefines How Customers Shop with Its New “Buy for Me” Feature & Alexa Plus
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
Customer Data Platform
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Voice of the Customer
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Will Google Make Its Big Contact Center Move in 2025?
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
Redefining Customer Experience in a Digital Age
