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Contact Center
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
CRM
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
Customer Data Platform
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
CX TV
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come
Voice of the Customer
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Will Google Make Its Big Contact Center Move in 2025?
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
Redefining Customer Experience in a Digital Age
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Conversational AI
Forrester Report Predicts GenAI Will “Displace 100,000” Agents
Avaya and Partners Bring the Benefits of AI to Diverse Organizations
Zoomtopia 2024: The Analyst Hot Takes
