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Contact Center
ZaiLab Review: A Unique Cloud-based Contact Centre Solution
Five9 Review: Innovation and Productivity in the Cloud
Workforce Engagement Management
NICE Workforce Optimisation Review: Empowering Employees
Cisco Review: The Power of Choice for Every Contact Centre
Sennheiser DW Pro 2 Review: Maximum Mobility With a Premium Class Headset
Tollring iCS Online Review: Analytics to Take Customer Service Beyond the Contact Centre
Avaya Oceana Review: Putting Customer Experience at the Heart of DX
Enghouse Interactive Review: A Partner for the Omni-Channel Shake-Up
BroadSoft CC-One Review: Predictive Power in an Omni-Channel Solution
Storacall ST Professional Review: A Call Recording Solution You Can Count On
Mitel Phone Manager Review: Team Leader Edition
Customer Data Platform
NEC Review – Covering All Bases For Call Management and Analytics
Tollring iCS Review – Turning Call Data Into Business Intelligence
BroadSoft CC-One Analyzer Review – Breaking the Mould with Omnichannel Analytics
8×8 Virtual Office Analytics Review – Drive Contact Centre Performance
RingCentral Live Reports Review – Dedicated Real Time Analysis for Flexible Live Insight