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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Just 9% of Contact Center Agents Believe Empathy Is Their Greatest Strength
Flexible Working and Data Security – Yes, You Can Have Both
Stay on the Cutting Edge with the CX Today Newsletter
Zoom Releases a New WFO Solution for Hybrid Teams
Sabio Acquires People Matter
The Chatbot 2.0 – An Introduction to the Puzzel Smart Chatbot
Who Is Leading the Agent Management Space? Ventana Research Reveals Its Findings
5 Performance Management Processes for Contact Centers
Employees Want Change! Pipedrive Research Reveals Where
48% of Contact Center Leaders Feel “Unprepared” for the Future
Zoom Launches a New Framework for Hybrid Working
CallMiner Strengthens Its Workforce Intelligence Capabilities
The CX Summit Is Now LIVE!
Arianna Huffington Shares Her Employee Engagement Secrets
Puzzel Releases a “Smart Chatbot” and New Performance Management Solutions
Conversational AI
Dialpad Launches a “First Ever” AI Engine to Measure CSAT
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
