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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
ServiceNow Acquires Hitch
What Is Call Center Quality Assurance, and Why Does It Matter?
Content Guru Adds New Features to Its WFM Solution
ServiceNow Launches an Agent Experience Innovation
8×8 Introduces XCaaS – Its Secret Sauce for Success
Salesforce Teases Its Summer ‘22 Release
CX Outsourcing Case Study in Focus: Verint and Alorica
ZoomInfo Acquires Comparably
Salesforce Releases a Developer Platform for Slack
Five9 Teases New Agent Assist Capabilities
Oracle Launches an Employee Experience Platform
NICE WFM: 10 Top-Notch Features
Sense Releases a New Talent Matching Solution
Amazon Enters the Contact Center Workforce Management Space
The MetriStar Awards for Workforce Optimization Platforms 2022
Qualtrics Unveils Employee Safety and Well-Being Solutions
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
