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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Alight Releases a New Employee Experience Platform
Playvox Partners with SoFi to Boost Customer Service Efficiency
Conversational AI Recruiting Platform Emi Raises $11M
Genesys and Thrive Team Up to Tackle Employee Burnout
Calabrio Releases a New Self-Scheduling Package
How to Prioritize Agent Wellbeing in the Hybrid Contact Center
Infosys Collaborates with Qualtrics
The Impact of Digital on Customer Experience
Why WFO is the Key to CX Success in 2022
LumApps Acquires HeyAxel to Accelerate Product Expansion
WeSpire Launches New Carbon Management Solution
NICE Named “Market Share Leader” in WFO
Conversational Recruiting Platform Paradox Raises $200M
UJET Teams up with Assembled on Intelligent Workforce Management
Talent Engagement Platform Sense Nabs $50M in Series D Round
Verint and Theta Lake Partner on Collaboration Cybersecurity
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
