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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
RingCentral: 25% Will Look for New Job if Forced Back to Office
Sift Partners with UKG to Help Navigate the Hybrid Workplace
Verint Ramps up Agent Assist Capabilities
Talkdesk Upgrades its Workforce Engagement Solutions
ControlUp Employee Experience Management Raises $100mn
Content Guru: How the Agent Interface boosts Customer Experience
WFO: CX Today Expert Round Table
LiveVox Launches WFM Solution
74% of WFH Agents Concerned They’re Being Monitored
87% of Businesses Hail Video in Supporting CX Ops
Puzzel Signs Deal with EvaluAgent to Optimise EX & CX
Doxim Releases CEM Solution to Increase Staff Efficiency
75% of Businesses to Invest in Hybrid Models in 2022
Intelligent Interviewing & Micro Shifts Among Verint’s 2022 WFM Predictions
Talk Talk Poll Finds Over Half of Agents More Productive WFH
WFO Tools Mean WFH Agents Shouldn’t Suffer in Silence
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
