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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Hibob Raises $150mn Series C for HR Platform
Top 5 Struggles for Remote Workers Revealed
Offices of Just 22% of Hybrid Workers Redesigned Post-COVID
Cisco Launches Global Hybrid Work Index
WFM Platform Smartstaff Raises $4.3m in Funding
NICE: The Challenges of Digital Channel Management
University of Strathclyde Leverages Medallia Experience Cloud
PeopleStrategy Teams up with Fyle to Improve Employee Experience
Explorance: 53% US Millennials Looking for New Job
Measuring KPIs that Matter: Schedule Adherence
Talkdesk Finds Engaged Agents Drive Sustainable Success
Planview Debuts TeamTap Innovation Offering
8×8 Launches Frontdesk to Transform Hybrid Working
Get the Wheels in Motion & Stomp Out Analysis Paralysis
Akixi: Overcoming ‘Analysis Paralysis’ in Remote Work
WFH Shake-up of Laws to be Announced Today
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
