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Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Firms to Reboot EX After 88M Working Days Lost to Stress
Why CX Leaders Battle 100% Agent Churn
BetterUp Acquires Motive and Impraise to Accelerate Growth
Humanly.io Drives Recruitment Innovation Across Enterprises
Perceptyx Debuts Employee Listening Insights Platform
TalentReef Launches Conversational AI Chatbot
Genesys Identifies Qualities in High-Performing Agents
Zoom Enables Hybrid Workforces to Ignite New Era of EX
Qualtrics Launches Employee Experience Framework EX25
Undeniable Benefits of having Your Agents WFH
Executives Don’t Fully Trust a Third of Remote Workers
iQmetrix Acquires Shiftlab to Offer Retail WFM Solutions
90% of Agents Want More Flexibility in Where They Work
Visier Launches Visier NOW to Target Workforce Challenges
ONS say WFH Will Mean Workers Retire Older
Dialpad Boosts CCaaS Solution with WEM
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
5 Workforce Engagement Metrics You Need to Be Tracking
AI in Workforce Engagement Management: What You’re Missing, and What’s Coming
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
