Conversational AI
Yellow.ai’s Own AI Chatbot Got Tricked Into Generating Malicious Code
AI
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Contact Center
Why Voice Alone Can’t Deliver Modern Product Support
Is My Contact Center AI Investment Futureproof?
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Who Leads the CCaaS Space in 2025?
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
