AI & Automation in CX
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Five9 Appoints New CEO to Lead AI-Driven Strategy
ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Contact Center & Omnichannel
IKEA New Zealand Pauses Customer Support as It Struggles With Launch Demand
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
CCTV Eases Frontline Retail Stress While Wearables Can Backfire, QUT Study Finds
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
