AI & Automation in CX
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
CRM & Customer Data Management
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Microsoft Expands Copilot For Widespread Productivity
Security, Privacy & Compliance
Microsoft Heightens Security and Governance in AI Transformation Strategy
5 Biggest CX Announcements from Microsoft Ignite 2025
Why Rushing to the Cloud Could Slow Your CX Transformation
Customer Analytics & Intelligence
Stop Choosing Between Speed and Empathy in Customer Service
Contact Center & Omnichannel
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
CX TV
Breaking Free from Cloud-Only CX Myths
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Why Mobile CX Is the New Power Move for Contact Centers
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
The Truth About CCaaS Migrations
