AI & Automation in CX
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Three Industries, One Imperative: Trust as the New CX Currency
UK Government Turns to Private Sector CX Ideas to Fix Public Services
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
The Power of Specialized AI: Smaller, Faster, Stronger
CX TV
Beyond AI-Enhanced – What It Really Means to Be AI-Native
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
Trustworthy AI Without the Black Box
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
