AI & Automation in CX
UK Government Turns to Private Sector CX Ideas to Fix Public Services
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Community & Social Engagement
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
Customer Community & Social Engagement Trends to Watch in 2026
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
Security, Privacy & Compliance
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
CX TV
Beyond AI-Enhanced – What It Really Means to Be AI-Native
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
Trustworthy AI Without the Black Box
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
