Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
AI & Automation in CX
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
Contact Center & Omnichannel
Unlock Contact Centre ROI with a Smarter Modernization Approach
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
CX TV
Beyond AI-Enhanced – What It Really Means to Be AI-Native
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
The Silent Spiral: When Monitoring Systems Miss What Matters Most
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Passive Shopping is Dead: How Google’s New AI Agents Are Rewriting CX
Event News
CCW Orlando 2026: Your Complete Event Guide
Community & Social Engagement
Why Community Engagement Is Redefining Customer Experience
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
Trustworthy AI Without the Black Box
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
