AI & Automation in CX
UK Government Turns to Private Sector CX Ideas to Fix Public Services
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Security, Privacy & Compliance
AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
What Monzo’s Outage Says About Resilience as a Customer Experience Issue
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
AppOmni Uncovers Agentic AI Security Vulnerability in ServiceNow’s API and Agents
Contact Center & Omnichannel
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
Community & Social Engagement
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
Customer Community & Social Engagement Trends to Watch in 2026
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
AWS Expands PCI DSS Compliance to New Services and Regions
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Unlock Contact Centre ROI with a Smarter Modernization Approach
The Silent Spiral: When Monitoring Systems Miss What Matters Most
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
CX TV
Beyond AI-Enhanced – What It Really Means to Be AI-Native
The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
Trustworthy AI Without the Black Box
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
