Marketing & Sales Technology
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Contact Center & Omnichannel
8×8 Expands APAC Customer Engagement with Maven Lab Deal
AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Security, Privacy & Compliance
Europe’s AI Push Could Reduce Customer Control Over Data
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
How to Navigate the CX Vendor Arms Race
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
Smarter Conversations: Defining the 2026 Landscape
Channel Convergence and the Death of Silos in the AI Era
How Data Layers and AI Are Rewriting the CCaaS Market
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
CX TV
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
Building a Compliant Phone-Payment Flow in Amazon Connect with SequenceShift
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Precision Over Hype: The Automation Metrics Boards Now Fear Missing
The Call That Cost a Fortune
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
