Service Management & Connectivity
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
CX TV
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
AI & Automation in CX
What Amazon’s Leaked Layoff Email Reveals About CX Priorities
Security, Privacy & Compliance
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Contact Center & Omnichannel
Why Bringing Customer Service Home Isn’t Always Worth It
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
Who’s Really Calling? The Rise of AI Customers
Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
Big CX Update
Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI
