AI & Automation in CX
Stop Flying Blind: Use AI to Score Every Customer Interaction
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Five9 Appoints New CEO to Lead AI-Driven Strategy
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
The Digital Assembly Line: How Google Cloud’s 2026 Forecast Rewrites the Rules of CX
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
CX TV
Team Leader Burnout Risk: How Martin Teasdale Built a 683 Member Community to Fight Back
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
