Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
AI & Automation in CX
Beyond AI-Enhanced: Are You Truly AI-Native Yet?
Marketing & Sales Technology
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Contact Center & Omnichannel
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
How to Navigate the CX Vendor Arms Race
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
Security, Privacy & Compliance
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
CX TV
Trustworthy AI Without the Black Box
The Black Friday Nightmare: What Happens When AI Testing Fails
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
South Korean Telcos Battle It Out For Customers After Data Leaks
CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Channel Convergence and the Death of Silos in the AI Era
How Data Layers and AI Are Rewriting the CCaaS Market
Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Call That Cost a Fortune
The Future of Customer Support Gets Visual – and Real
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
