AI & Automation in CX
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
CRM & Customer Data Management
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Why Rushing to the Cloud Could Slow Your CX Transformation
Customer Analytics & Intelligence
Stop Choosing Between Speed and Empathy in Customer Service
AI Agents For Customer Support: Trends, Predictions & Providers
Service Management & Connectivity
Cloudflare Outage Disrupts Major Platforms, Payments, and Black Friday Plans
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
Security, Privacy & Compliance
How Enterprises Can Fight Ransomware and Defend Customer Data
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
AI Is Transforming How Logistics Brands Serve and Retain Customers
CX TV
Breaking Free from Cloud-Only CX Myths
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Why Mobile CX Is the New Power Move for Contact Centers
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
The Truth About CCaaS Migrations
