AI & Automation in CX
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
CRM & Customer Data Management
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
