CRM
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
Contact Center
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
AI
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Workforce Engagement Management
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
