Contact Center & Omnichannel
Stop Wasting AI Investments: Modernize Your Coaching Strategy
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
AI & Automation in CX
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Security, Privacy & Compliance
Who is Liable When AI Agents Go Rogue?
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Human In The Loop Is Becoming CX’s New Skills Crisis
Community & Social Engagemet
LinkedIn’s Role In Modern B2B Community and Social Engagement
