CRM & Customer Data Management
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Closing the Digital Experience Gap in the Public Sector
CX TV
IT Now Calls the Contact Center AI Buying Shots: So What?
The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem
CX Trends
Gartner Reveals Top Tech Trends For 2026
Public Sector Contact Centers: The Current State of Play
Agent Assist: Empowering Agents with Their Own AI Copilot
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
Customer Engagement Platforms
Twilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data Quality
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More
