Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
AI & Automation in CX
Beyond AI-Enhanced: Are You Truly AI-Native Yet?
Marketing & Sales Technology
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Contact Center & Omnichannel
8×8 Expands APAC Customer Engagement with Maven Lab Deal
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
How to Navigate the CX Vendor Arms Race
Agent Assist Versus Virtual Agents: How to Design an AI Roadmap That Grows with Your Organization
Security, Privacy & Compliance
Cisco-Axonius Talks Underscore Why Asset Visibility Is Now A CX Priority
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
CX TV
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate
Trustworthy AI Without the Black Box
The Black Friday Nightmare: What Happens When AI Testing Fails
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
South Korean Telcos Battle It Out For Customers After Data Leaks
CRM & Customer Data Management
Your Customer’s Data: Who Has the Keys?
Channel Convergence and the Death of Silos in the AI Era
How Data Layers and AI Are Rewriting the CCaaS Market
The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers
The Call That Cost a Fortune
The Future of Customer Support Gets Visual – and Real
