In today’s digitally-connected environment, customers have access to millions of choices every day. When it comes to standing out in this crowded marketplace, the only real way to earn the attention and loyalty of your audience is to give them the unforgettable experiences they crave. Fortunately, NewVoiceMedia may have recently proven their ability to do just that.
A leading provider of global solutions for inside sales and cloud contact centre technology, NewVoiceMedia have built their organisation around the ability to simplify and enhance successful conversations. Recently, their hard work paid off when they were recognised with an Appealie SaaS Customer Success Award.
What Are the Appealie Awards?
The Appealie awards are designed to celebrate companies in the private and public SaaS sector that demonstrate their ability to delight and engage customers in four critical categories for the modern era. The categories include:
- Android Mobile SaaS Applications
- iOS Mobile SaaS Applications
- SaaS Customer Success
- Overall SaaS
The Appealie competition selects winners for each category according to their performance in a range of factors, measured by entrant-supplied data on customer satisfaction, and a survey into engagement across performance, user experience (UX), customer service, user interface (UI), and business value segments. This year, the entries were evaluated by a panel of experts in the customer success industry, including specialists from Reply, ProsperWorks, MeetEdgar, and Chargebee.
What Does It Mean to Win the Customer Success Award?
According to Appealie, the Customer Success award is all about honouring the company most able to help their clients make the most of the products and systems they offer. By analysing the available customer data, along with real-life success stories, and insights into client input, Appealie were able to make a decision on which organisations they considered to be the most conducive to customer success.
The team behind NewVoiceMedia were thrilled to hear that they had been selected as the winner of the SaaS Customer Success award. According to Vice President of the Customer Success category at NewVoiceMedia, Chris Haggis, the brand was honoured to receive recognition for their efforts in the industry. He noted that as the number of subscription-based models in the marketplace has continued to rise, with more popularity around Software as a Service, satisfied customers have become the key to running any powerful business.
As customer experience emerges as the key differentiator for any company in the current marketplace, it’s never been more important to create the service and support your customers are searching for. NewVoiceMedia have focused their efforts on creating loyal clients, with their unique market position. They hope that in the future they’ll be able to continue improving customer experience and setting themselves apart in an ever-more-crowded industry
